Eminent Panel Member Insight - Ms Maile Carnegie – 11 May 2024
From a banking industry perspective, previous experience suggests reuse is most successful where “out of the box” capabilities have been adopted, rather than having to customise and adapt to legacy processes and such processes related complexity.
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From a banking industry perspective, previous experience suggests reuse is most successful where “out of the box” capabilities have been adopted, rather than having to customise and adapt to legacy processes and such processes related complexity.
Consultative Committee Bilateral Engagement notes, ATO, 17 May 2024
Signavio™ is a web-based modelling tool for creating, managing, and optimising business process maps.
5. Alternate designs or delivery pathways
Noting the new APS ERP approach is underpinned by the principles of choice, market competition, and affordability, the Panel recognises the cost of ERP upgrades (as a core underpinning capability of all government entities) can be prohibitive for some entities.
As a mechanism for reducing ERP development and maintenance costs, alternate designs and pathways could include:
Componentisation of ERP capabilities.
While the GovERP solution was not originally conceived with componentisation in mind, there was consideration given to implementing an iterative go-live approach, indicating that some level of modularisation may be feasible.
In considering a modular approach to ERP delivery, the Panel considers maintaining a clean or common core solution across entities would help maximise ERP uplift success. This approach still provides opportunities for greater complexity and entity-specific customisation as solution add-ons at the ERP edge (i.e. the development of unique or customised requirements using integration techniques that leave the ERP itself unmodified.) o The Panel notes substantial work needs to be completed to achieve true modularisation, such as establishing commercial agreements, hosting solutions, completing components, and adhering to data standards. As such, while treating each capability as a separate reusable component is possible, the cost-effectiveness of this has not been confirmed.
Considering the sequencing of ERP uplifts to focus on like-entities.
Given the scarcity of resources available for ERP uplifts, there is still merit in pursuing economies of scale from grouping ERP services. Rather than pursuing a whole-of-government, one-size-fits-all approach (or conversely if the divergent requirements of the different agencies make instances for each entity critical), the Panel considers the grouping of entity cohorts with like needs warrants consideration and support.
This grouping could be pursued based on portfolio, entity size, purpose, ERP needs, or other similar characteristics.
The Department of Finance’s work to support a small-entity solution, may help to identify next steps for a collective or group-based approach.
Considering the scope and scale of ERP uplift projects to focus on smaller initiatives with lower delivery risks and faster onboarding.
DTA analysis through its Assurance Framework (see note below) highlights that larger-scale, higher complexity digital and ICT projects present a heightened delivery risk. Scoping ERP uplift projects into smaller staged initiatives delivered over shorter timeframes may help to reduce the risk of large-scale digital failures.
Note: The DTA is currently tracking 103 in-flight projects across 35 agencies. Of the 13 digital and ICT projects escalated for Ministerial attention over the period August – October 2023, nine were large-scale, flagship investments that represented some 43.1 per cent of the total value of all in-flight digital investments.
Key observation 5:
GovERP was envisaged as a single, whole-of-government technology hub. Componentisation of each capability for potential reuse is possible but has limited commercial effectiveness. Grouping of like entities may help to achieve economies of scale without the complexity of pursuing a whole-of-government, one-size-fits-all approach. Further, focussing on smaller-scale projects over shorter timeframes may help minimise ERP uplift delivery risks.
The new ERP Category under the Software Marketplace Panel, coupled with the Department of Finance’s work to support a small-entity solution, may help to identify next steps for a collective or group-based approach.
Recommendation 5:
Where possible, future ERP uplifts should group entities of similar complexity and scale (not necessarily aligned to portfolio, organisation or other corporate service provision arrangements), to help achieve economies of scale without the challenge of pursuing a whole-of-government approach.
The Australian Government will deliver simple, secure and connected public services, for all people and business, through world class data and digital capabilities
On 28 November 2023, the Finance Minister, Senator the Hon Katy Gallagher, announced the new Enterprise Resource Planning (ERP) approach for the Australian Public Service (APS) that replaces the Shared Services Transformation Program. This new approach sets the strategic direction for APS ERP system management, which is underpinned by the principles of choice, market competition, and affordability. As part of the announcement, an independent assessment (the Assessment) will evaluate the suitability of Services Australia
ERP (GovERP) use by Services Australia, and reuse by Commonwealth entities to support Commonwealth entities to implement future cost-effective ERP uplifts.
Independent Reuse Assessment
The Assessment will be led by an independent eminent person(s), with support from a Secretariat with expertise drawn from the DTA, and experts from across the APS and the private sector, to evaluate work undertaken to date to deliver GOVERP.
Term
The Assessment will be completed by 30 June 2024.
Objectives
The Assessment will focus on the following areas to leverage work already completed, draw out lessons learned, and uncover opportunities for reuse of GOVERP to support the new APS ERP approach. The objectives of the Assessment are to:
Evaluate and understand what has been delivered to date.
Evaluate and understand what has been spent to date against what has been delivered.
Evaluate and understand the suitability of delivered outputs for reuse across the Commonwealth.
Contribute standard designs, patterns and other related guidance to the Australian Government Architecture.
Articulate recommendations and guidance for reuse including information that will support entities to plan future ERP uplifts.
Advise on potential costs, risks, and associated benefits, to carry out any remaining work envisaged by Services Australia to complete GovERP.
Advise on potential ongoing costs to entities from reusing GovERP, if reuse can be supported.
Identify alternative designs and pathways that might provide more cost-effective options for any remaining work.
Identify any existing ‘readymade’ deployment configurations deemed suitable to allow direct onboarding of entities.
Deliverables
The Assessment will produce a report, and where relevant, industry standard reference materials that will be made available through the Australian Government Architecture. A draft report will be provided to the Minister by 31 May 2024 with the final report provided by 30 June 2024. Secretaries Data and Digital, and the Digital Leaders, Committees will be provided progressive updates on the Assessment.
Summary of how terms of reference have been addressed in this report
TOR
Related Report Section
1.
Evaluate and understand what has been delivered to date.
Section 3.2 Delivery to date
2.
Evaluate and understand what has been spent to date against what has been delivered.
Section 3.1 Expenditure to date
3.
Evaluate and understand the suitability of delivered outputs for reuse across the Commonwealth.
Section 4 Reuse assessment
4.
Contribute standard designs, patterns and other related guidance to the Australian Government Architecture.
Reusable business process maps, designs, patterns, and related documentation have been identified as potential Australia Government Architecture contributions.
5.
Articulate recommendations and guidance for reuse including information that will support entities to plan future ERP uplifts.
Section 1.1 Summary of recommendations
6.
Advise on potential costs, risks, and associated benefits, to carry out any remaining work envisaged by Services Australia to complete GovERP.
Section 3.3 Remaining work to complete GovERP
7.
Advise on potential ongoing costs to entities from reusing GovERP, if reuse can be supported.
Section 4.2 Potential ongoing reuse costs to entities
8.
Identify alternative designs and pathways that might provide more cost-effective options for any remaining work.
Section 5 Alternate designs or delivery pathways
9.
Identify any existing ‘readymade’ deployment configurations deemed suitable to allow direct onboarding of entities.
Section 4.1 Reusability by tier (4.1.1 Tier 1 reuse opportunities)
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Appendix A: Terms of reference
Context
New APS ERP approach
On 28 November 2023, the Finance Minister, Senator the Hon Katy Gallagher, announced the new Enterprise Resource Planning (ERP) approach for the Australian Public Service (APS) that replaces the Shared Services Transformation Program. This new approach sets the strategic direction for APS ERP system management, which is underpinned by the principles of choice, market competition, and affordability. As part of the announcement, an independent assessment (the Assessment) will evaluate the suitability of Services Australia
ERP (GovERP) use by Services Australia, and reuse by Commonwealth entities to support Commonwealth entities to implement future cost-effective ERP uplifts.
Independent Reuse Assessment
The Assessment will be led by an independent eminent person(s), with support from a Secretariat with expertise drawn from the DTA, and experts from across the APS and the private sector, to evaluate work undertaken to date to deliver GOVERP.
Term
The Assessment will be completed by 30 June 2024.
Objectives
The Assessment will focus on the following areas to leverage work already completed, draw out lessons learned, and uncover opportunities for reuse of GOVERP to support the new APS ERP approach. The objectives of the Assessment are to:
Evaluate and understand what has been delivered to date.
Evaluate and understand what has been spent to date against what has been delivered.
Evaluate and understand the suitability of delivered outputs for reuse across the Commonwealth.
Contribute standard designs, patterns and other related guidance to the Australian Government Architecture.
Articulate recommendations and guidance for reuse including information that will support entities to plan future ERP uplifts.
Advise on potential costs, risks, and associated benefits, to carry out any remaining work envisaged by Services Australia to complete GovERP.
Advise on potential ongoing costs to entities from reusing GovERP, if reuse can be supported.
Identify alternative designs and pathways that might provide more cost-effective options for any remaining work.
Identify any existing ‘readymade’ deployment configurations deemed suitable to allow direct onboarding of entities.
Deliverables
The Assessment will produce a report, and where relevant, industry standard reference materials that will be made available through the Australian Government Architecture. A draft report will be provided to the Minister by 31 May 2024 with the final report provided by 30 June 2024. Secretaries Data and Digital, and the Digital Leaders, Committees will be provided progressive updates on the Assessment.
Summary of how terms of reference have been addressed in this report
TOR
Related Report Section
1.
Evaluate and understand what has been delivered to date.
Section 3.2 Delivery to date
2.
Evaluate and understand what has been spent to date against what has been delivered.
Section 3.1 Expenditure to date
3.
Evaluate and understand the suitability of delivered outputs for reuse across the Commonwealth.
Section 4 Reuse assessment
4.
Contribute standard designs, patterns and other related guidance to the Australian Government Architecture.
Reusable business process maps, designs, patterns, and related documentation have been identified as potential Australia Government Architecture contributions.
5.
Articulate recommendations and guidance for reuse including information that will support entities to plan future ERP uplifts.
Section 1.1 Summary of recommendations
6.
Advise on potential costs, risks, and associated benefits, to carry out any remaining work envisaged by Services Australia to complete GovERP.
Section 3.3 Remaining work to complete GovERP
7.
Advise on potential ongoing costs to entities from reusing GovERP, if reuse can be supported.
Section 4.2 Potential ongoing reuse costs to entities
8.
Identify alternative designs and pathways that might provide more cost-effective options for any remaining work.
Section 5 Alternate designs or delivery pathways
9.
Identify any existing ‘readymade’ deployment configurations deemed suitable to allow direct onboarding of entities.
Section 4.1 Reusability by tier (4.1.1 Tier 1 reuse opportunities)
Appendix B: Eminent Panel biographies
Appendix B:Eminent Panel biographies
Ms Maile Carnegie
Maile is Group Executive Australia Retail, ANZ’s largest business which serves around five million retail customers through an extensive network of branches, ATMs and leading online and mobile banking applications and digital solutions. Since joining ANZ, she has been developing enterprise-wide digital capability, including
the transformation of the Australia Business which aims to improve the financial wellbeing of ANZ customers. Maile also holds Group accountability for design and marketing which includes ANZ’s brand, advertising and sponsorships. She is a Non-Executive Director on the Board of ANZ Bank New Zealand Limited.
Maile is keenly focused on customer centric innovation and design. She joined ANZ in 2016 from Google where she was Managing Director Australia and New Zealand. She also spent over 20 years with Proctor and Gamble in roles including Managing Director Australia and New Zealand, General Manager for Asia Strategy, Marketing and Design based in Singapore and a number of senior commercial roles in the United States.
With a passion for helping future generations, Maile contributed as one of six members on the independent review of the Australian Public Service, was previously Vice-Chair of the ASIC External Advisory Panel and a board member of Innovation and Science Australia. She is currently a member of the Board at University of Technology, Sydney and a Trustee of the Australian Museum.
Maile holds a degree in Business Administration in Finance, Economics and Marketing from the University of Technology Sydney.
Ms Catherine D’Elia
Catherine is a senior executive with an excellent track record in leading people centred, innovative, strategic, service-oriented solutions, leveraging technology, transforming culture and streamlining processes across geographies.
With a strong background in strategic leadership, large scale change management, executive level collaboration, Catherine has a proven track record in fostering a positive work environment, complex problem resolution, and internal and external relationship management.
Catherine has held senior positions in the NSW public service for the last 16 years, including as a Deputy Secretary in the Department of Communities and Justice Department. Prior to joining the public service, Catherine held senior positions in the banking sector at NAB and Citizens Bank in the US.
Catherine holds a Masters in Education, Human Resource Development from Boston University, as well as a Bachelor of Arts in International Relations from the University of New Hampshire.
Mr Chris Cawood
Chris has over 30 years’ leadership and technical experience across heavy industry sectors including manufacturing, oil and gas, mining and transport.
Chris joined Ixom in late 2021 and was previously the Chief
Information Officer of OceanaGold for eight years. Prior to this he had an extensive career with BHP, where he held CIO roles in various business units.
Chris developed a passion for technology transformation and change in his early career in the BHP Steel (now BlueScope) marketing team. From there, he progressed into leadership roles with the BHP Petroleum division in Western Australia and for five years was involved in the expansion of its oil and gas assets. He was appointed to CIO roles in the coal and marketing divisions of BHP and was responsible for large technology transformation projects as well as a number of M&A integrations and divestments.
Chris has significant experience working in multicultural environments and with diverse teams. He has lived in Europe and worked closely with colleagues and external stakeholders in Pakistan, Japan, China, Africa, Singapore, The Philippines and North America.
Chris holds a Bachelor of Science and Education degree from Melbourne University.
Mr Chris Fechner
Chris Fechner was appointed the Chief Executive Officer at the Digital Transformation Agency on 13 October 2021.
Chris is also the Head of the Digital Profession; he started his two-year term in January 2023.
Chris has extensive experience in state government
services, focusing on large scale digital and ICT reform and transformation programs as well as implementing contemporary investment, contestability, and governance frameworks.
Before joining the Australian Public Service, Chris was the Queensland Government Chief
Customer and Digital Officer throughout 2020 and 2021. Chris was previously the Chief Digital and Product Officer at Service NSW. Prior to that, Chris held a number of senior positions across the NSW and Queensland governments as well as in freight and rail organisations.
Chris holds an Executive Masters of Business Administration and a Bachelor of Applied Science and Computing, both from the Queensland University of Technology.
As CEO, Chris is responsible for leading the agency to ensure we deliver on the government’s digital transformation agenda, in accordance with our agency’s executive order and the Public Governance, Performance and Accountability Act 2013.
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Appendix B:Eminent Panel biographies
Ms Maile Carnegie
Maile is Group Executive Australia Retail, ANZ’s largest business which serves around five million retail customers through an extensive network of branches, ATMs and leading online and mobile banking applications and digital solutions. Since joining ANZ, she has been developing enterprise-wide digital capability, including
the transformation of the Australia Business which aims to improve the financial wellbeing of ANZ customers. Maile also holds Group accountability for design and marketing which includes ANZ’s brand, advertising and sponsorships. She is a Non-Executive Director on the Board of ANZ Bank New Zealand Limited.
Maile is keenly focused on customer centric innovation and design. She joined ANZ in 2016 from Google where she was Managing Director Australia and New Zealand. She also spent over 20 years with Proctor and Gamble in roles including Managing Director Australia and New Zealand, General Manager for Asia Strategy, Marketing and Design based in Singapore and a number of senior commercial roles in the United States.
With a passion for helping future generations, Maile contributed as one of six members on the independent review of the Australian Public Service, was previously Vice-Chair of the ASIC External Advisory Panel and a board member of Innovation and Science Australia. She is currently a member of the Board at University of Technology, Sydney and a Trustee of the Australian Museum.
Maile holds a degree in Business Administration in Finance, Economics and Marketing from the University of Technology Sydney.
Ms Catherine D’Elia
Catherine is a senior executive with an excellent track record in leading people centred, innovative, strategic, service-oriented solutions, leveraging technology, transforming culture and streamlining processes across geographies.
With a strong background in strategic leadership, large scale change management, executive level collaboration, Catherine has a proven track record in fostering a positive work environment, complex problem resolution, and internal and external relationship management.
Catherine has held senior positions in the NSW public service for the last 16 years, including as a Deputy Secretary in the Department of Communities and Justice Department. Prior to joining the public service, Catherine held senior positions in the banking sector at NAB and Citizens Bank in the US.
Catherine holds a Masters in Education, Human Resource Development from Boston University, as well as a Bachelor of Arts in International Relations from the University of New Hampshire.
Mr Chris Cawood
Chris has over 30 years’ leadership and technical experience across heavy industry sectors including manufacturing, oil and gas, mining and transport.
Chris joined Ixom in late 2021 and was previously the Chief
Information Officer of OceanaGold for eight years. Prior to this he had an extensive career with BHP, where he held CIO roles in various business units.
Chris developed a passion for technology transformation and change in his early career in the BHP Steel (now BlueScope) marketing team. From there, he progressed into leadership roles with the BHP Petroleum division in Western Australia and for five years was involved in the expansion of its oil and gas assets. He was appointed to CIO roles in the coal and marketing divisions of BHP and was responsible for large technology transformation projects as well as a number of M&A integrations and divestments.
Chris has significant experience working in multicultural environments and with diverse teams. He has lived in Europe and worked closely with colleagues and external stakeholders in Pakistan, Japan, China, Africa, Singapore, The Philippines and North America.
Chris holds a Bachelor of Science and Education degree from Melbourne University.
Mr Chris Fechner
Chris Fechner was appointed the Chief Executive Officer at the Digital Transformation Agency on 13 October 2021.
Chris is also the Head of the Digital Profession; he started his two-year term in January 2023.
Chris has extensive experience in state government
services, focusing on large scale digital and ICT reform and transformation programs as well as implementing contemporary investment, contestability, and governance frameworks.
Before joining the Australian Public Service, Chris was the Queensland Government Chief
Customer and Digital Officer throughout 2020 and 2021. Chris was previously the Chief Digital and Product Officer at Service NSW. Prior to that, Chris held a number of senior positions across the NSW and Queensland governments as well as in freight and rail organisations.
Chris holds an Executive Masters of Business Administration and a Bachelor of Applied Science and Computing, both from the Queensland University of Technology.
As CEO, Chris is responsible for leading the agency to ensure we deliver on the government’s digital transformation agenda, in accordance with our agency’s executive order and the Public Governance, Performance and Accountability Act 2013.
Appendix C: Technical assessment report
Appendix C:Technical assessment report
Appendix C can be found on digital.gov.au together with this Eminent Panel report.
Correspondence from DTA CEO to Services Australia CEO, 20 May 2024 sharing preliminary observations and insights of the Assessment
Correspondence from the Minister for Government Services to the Minister for Finance, 26 April 2024 providing an update on the GovERP program
Appendix F: MVP capabilities for GovERP (Image version)
Appendix F:MVP capabilities for GovERP
Shared Services Steering Committee-agreed MVP 1.0 capabilities for whole-of-government purposes
The above table is a list of capabilities grouped by value stream.
Within this set of capabilities, a scope for initial delivery (MVP) and target state were both defined, as reflected in the blue and purple respectively. Capabilities marked with a star are those Extended Capabilities that were to be considered for inclusion in the scope of Shared Services.
A brief description of each of the MVP1.1 functional capabilities is below.
Capability
Description
Hire to Retire (H2R)
Learning management
This capability relates to administration, documentation, tracking, reporting, and delivery of educational courses, training programs, or learning and development initiatives within an entity
Leave and absence management
Processes and systems used by an entity to manage employee time off, including vacation, sick leave, and other types of absences
Organisational management
Process of planning, coordinating, and overseeing the various functions and operations within an entity
Performance and goals management
Setting, tracking, and evaluating employee performance against established goals and objectives
Recruitment
Process of identifying and attracting candidates to fill job vacancies within the entity including the entire hiring process, from inception to the individual recruit's integration into the entity
On-boarding
Integration of new employees into an entity
Off-boarding
The process of managing the departure of an employee from an entity
Work time and attendance
Systems used by entities of all sizes, across the APS, to ensure accuracy of employee's time and attendance, pay and absence requests
Time sheet recording and management
Tracking and managing employee work hours and attendance
Capability
Description
Manager self service
Enables managers to access personnel data for their direct reports, such as leave, time-off, performance, and learning information.
Employee self service
System that supports employees to access and manage their own personal and employment-related information
Payroll services
Administration of an entity's employee's financial records including salaries, wages, bonuses, deductions, and net pay
Employee management
Processes, systems, and practices used by an entity to manage its workforce
Budget to Report (B2R)
Asset accounting
Sub-ledger that records the financial transactions related to an entities’ assets
Cost management
Planning, estimating, budgeting, and controlling costs in a project or business operation
Funds management
Managing and overseeing the financial resources of an entity
General ledger
Complete record of all financial transactions over the life of an entity
Project accounting
Financial transactions related to managing a project including costs, billing, and revenue
Tax management
Management of an entity’s tax obligations to ensure Australian tax laws and regulations compliance
Statutory reporting
The mandatory submission of financial and non-financial information by an entity to the australian government or regulatory bodies
Management
reporting
Provision of information to managers, to assist with informed decisions including tracking progress or KPI’s, identifying trends, and highlighting areas that may require attention or improvement
Budgeting and planning
The process of creating a detailed financial plan for an entities’ future expenses and revenues
Commonwealth
reporting
Mandatory reporting requirements for Australian Government entities to prepare and submit financial statements, performance reports, and other information to the government in accordance with relevant legislation and accounting standards
Lease accounting
The accounting treatment of leases, which are contractual agreements between a lessee and a lessor for the use of an asset
Revenue to Bank (R2B)
Accounts receivable
Funds that customers owe for products or services that have been invoiced
Banking and cash management
The operational and banking processes associated with the collection, aggregation, holding and disbursement of cash
Procure to Pay (P2)
Service procurement
The process of acquiring services from vendors including preparing RFTs/RFQs, managing purchasing and contract lifecycles, sourcing, requisition, order processing, payments and reporting
Purchasing
Purchase of goods and/or services by an entity
Capability
Description
Receipting
The process of recording and acknowledging the receipt of goods, services, or payments
Contractor management
Management of the relationship between an entity and its contractors
Contract management
Process of managing legally binding agreements including creation and negotiation, contract execution, contract compliance monitoring and renewal or close out
Accounts payable
Money owed by the entity to its vendors
Report procurement
activities
Reports showing procurement activities, costings and purchasing information regarding goods and/or services
e-Procurement
Use of electronic methods to conduct transactions between buyers and suppliers
Whole-ofgovernment central purchasing
Whole-of-government procurement designed for permission-based services as permits, accreditations, licenses, and registrations
Supplier
management
Task ensuring suppliers meet the expectations of their contract
Sourcing
Process of locating products or services outside the entity
Travel and Expense Management (TEMs)
Expense management
Bookkeeping system for controlling, tracking, and processing employee expense reimbursements
Auditing and compliance management
Measurement of an entity’s adherence to rules and regulations, standards, and any relevant internal bylaws and codes of conduct
System used by entities to oversee and facilitate business travel
Off
Appendix F:MVP capabilities for GovERP
Shared Services Steering Committee-agreed MVP 1.0 capabilities for whole-of-government purposes
The above table is a list of capabilities grouped by value stream.
Within this set of capabilities, a scope for initial delivery (MVP) and target state were both defined, as reflected in the blue and purple respectively. Capabilities marked with a star are those Extended Capabilities that were to be considered for inclusion in the scope of Shared Services.
A brief description of each of the MVP1.1 functional capabilities is below.
Capability
Description
Hire to Retire (H2R)
Learning management
This capability relates to administration, documentation, tracking, reporting, and delivery of educational courses, training programs, or learning and development initiatives within an entity
Leave and absence management
Processes and systems used by an entity to manage employee time off, including vacation, sick leave, and other types of absences
Organisational management
Process of planning, coordinating, and overseeing the various functions and operations within an entity
Performance and goals management
Setting, tracking, and evaluating employee performance against established goals and objectives
Recruitment
Process of identifying and attracting candidates to fill job vacancies within the entity including the entire hiring process, from inception to the individual recruit's integration into the entity
On-boarding
Integration of new employees into an entity
Off-boarding
The process of managing the departure of an employee from an entity
Work time and attendance
Systems used by entities of all sizes, across the APS, to ensure accuracy of employee's time and attendance, pay and absence requests
Time sheet recording and management
Tracking and managing employee work hours and attendance
Capability
Description
Manager self service
Enables managers to access personnel data for their direct reports, such as leave, time-off, performance, and learning information.
Employee self service
System that supports employees to access and manage their own personal and employment-related information
Payroll services
Administration of an entity's employee's financial records including salaries, wages, bonuses, deductions, and net pay
Employee management
Processes, systems, and practices used by an entity to manage its workforce
Budget to Report (B2R)
Asset accounting
Sub-ledger that records the financial transactions related to an entities’ assets
Cost management
Planning, estimating, budgeting, and controlling costs in a project or business operation
Funds management
Managing and overseeing the financial resources of an entity
General ledger
Complete record of all financial transactions over the life of an entity
Project accounting
Financial transactions related to managing a project including costs, billing, and revenue
Tax management
Management of an entity’s tax obligations to ensure Australian tax laws and regulations compliance
Statutory reporting
The mandatory submission of financial and non-financial information by an entity to the australian government or regulatory bodies
Management
reporting
Provision of information to managers, to assist with informed decisions including tracking progress or KPI’s, identifying trends, and highlighting areas that may require attention or improvement
Budgeting and planning
The process of creating a detailed financial plan for an entities’ future expenses and revenues
Commonwealth
reporting
Mandatory reporting requirements for Australian Government entities to prepare and submit financial statements, performance reports, and other information to the government in accordance with relevant legislation and accounting standards
Lease accounting
The accounting treatment of leases, which are contractual agreements between a lessee and a lessor for the use of an asset
Revenue to Bank (R2B)
Accounts receivable
Funds that customers owe for products or services that have been invoiced
Banking and cash management
The operational and banking processes associated with the collection, aggregation, holding and disbursement of cash
Procure to Pay (P2)
Service procurement
The process of acquiring services from vendors including preparing RFTs/RFQs, managing purchasing and contract lifecycles, sourcing, requisition, order processing, payments and reporting
Purchasing
Purchase of goods and/or services by an entity
Capability
Description
Receipting
The process of recording and acknowledging the receipt of goods, services, or payments
Contractor management
Management of the relationship between an entity and its contractors
Contract management
Process of managing legally binding agreements including creation and negotiation, contract execution, contract compliance monitoring and renewal or close out
Accounts payable
Money owed by the entity to its vendors
Report procurement
activities
Reports showing procurement activities, costings and purchasing information regarding goods and/or services
e-Procurement
Use of electronic methods to conduct transactions between buyers and suppliers
Whole-ofgovernment central purchasing
Whole-of-government procurement designed for permission-based services as permits, accreditations, licenses, and registrations
Supplier
management
Task ensuring suppliers meet the expectations of their contract
Sourcing
Process of locating products or services outside the entity
Travel and Expense Management (TEMs)
Expense management
Bookkeeping system for controlling, tracking, and processing employee expense reimbursements
Auditing and compliance management
Measurement of an entity’s adherence to rules and regulations, standards, and any relevant internal bylaws and codes of conduct
System used by entities to oversee and facilitate business travel
2. Introduction
2.1 Purpose
This Reuse Assessment Review report is an independent assessment of the Australian Government ERP ecosystem, GovERP.
Taking into account what has been built as part of MVP 1.1 in preparing to onboard the Attorney-General’s Department (AGD) and the full scope of the ERP requirements of Commonwealth entities (MVP1.0), the assessment provides evidence upon which to assess the reuse potential of the GovERP solution and the ability to implement the Hire to Retire (H2R), Budget to Report (B2R), Revenue to Bank (R2B), Procure-to-Pay (P2P) and Travel and Expense Management (TEMS) value streams.
The report provides:
an assessment of the completeness and maturity of the GovERP system. Where Services Australia GovERP development is incomplete or ongoing, an assessment of what capabilities are outstanding and the schedule for their delivery.
consideration of the feasibility of incomplete parts to provide an understanding of how long it would take other Commonwealth entities to use the capability.
capabilities, functions and/or modules that meet the reuse principles and why.
capabilities, functions and/or modules that do not meet reuse principles and why.
expert insights that assist the DTA to provide recommendations to improve the reuse potential of the capabilities, functions and/or modules that do not meet the reuse requirements.
2.2 Scope
2.2.1 In scope
This report includes the following:
a catalogue of business functions that the GovERP provides, and a mapping of alignment between these capabilities and the underlying and supporting IT infrastructure (software and hardware), including any modules or extensions with GovERP.
GovERP solution’s value streams, Hire to Retire, Revenue to Bank, Budget to Report, Procure to Pay, and Travel and Expense Management.
functional diagrams, at the application and infrastructure levels, of the GovERP system.
evaluation of environments, systems, processes, GovERP configuration, design data, and IT architecture artefacts (e.g. business catalogues, interfaces, APIs, and SAP core function customisations).
all components of the GovERP system, including Application Programming Interfaces (APIs) and other connection points with external systems.
implementation considerations for other entities when exploring GovERP’s potential reuse.
evaluating the build and implementation status of GovERP, including readiness for reusing existing environments, systems, processes, and data (standards and integration).
identifying elements of GovERP that could potentially be reused, including any limitations which may be applicable.
outlining how other Australian Government entities can reuse GovERP for their needs.
offering insights into GovERP’s reuse potential and specific implementation pathways for other Australian Government entities.
2.2.2 Out of scope
This report does not cover:
assessment of GovERP’s scope or the validity of the original business case, or other elements of the GovERP Program beyond the technology focus of this report e.g. appropriateness of the scope of the MVP.
analysis of the program’s performance or factors leading to the GovERP Program’s pause.
the following value streams:
Prepare to Adopt (P2A) as this relates only to change management and the implementation of GovERP, and as such no technologies were designed or built which could be considered for reuse.
Enquire to Resolve (E2R), as this is focused on IT Service Management, rather than a functional build of the ERP solution.
comparison of existing entity business processes with those in GovERP.
mapping of GovERP architecture to existing entity architecture.
detailed costings related to implementation, as these depend on agency-specific factors (e.g. the approach to be taken, the maturity of the capability and the existing workforce capabilities).
consideration of any customisation / configuration or data migration requirements.
2.3 Relevant artefacts
The report refers to the following government artefacts:
Digital and ICT Reuse Policy: Sets out requirements for entities to consider and enable reuse in digital and ICT capabilities.
Other frameworks relevant to GovERP’s capabilities or products: Secure Cloud Policy, Hosting Certification Framework, Protective Security Policy Framework, Essential Eight, Digital Service Standard.
2.4 Reuse assessment approach
2.4.1 Approach
The approach developed to undertake the reuse assessment is outlined in the figure below.
Figure 1: Approach phases
Figure 3 image description
Figure 3: Reuse hierarchy
Use of what is already built
Full Copy Shared Service Portal Access
Building on something that exists
Separate instance
Limited Customisation & Configuration
Repository
Learnings & Thought Leadership
Business Capability & Processes
Designs, Blueprints & Patterns
Off
Connect with the digital community
Share, build or learn digital experience and skills with training and events, and collaborate with peers across government.
