• Minister's foreword

    The Australian Government is committed to a modern public service that puts people and business at the centre of its data and digital transformation.

    In 2023, it is difficult to think of aspects of our life that aren’t touched in some way by digital technologies. 

    As Australians increasingly take up technology to do everything from banking to accessing support payments to seeing a doctor, it is clear that the Australian Government has the opportunity to use data and digital technologies to improve our service delivery and decision-making, with a goal of better outcomes for all people and business. 

    This is why we have developed the Data and Digital Government Strategy (the Strategy), the first combined data and digital strategy for the Australian Government, as a blueprint for the use and management of data and digital technologies through to 2030.

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  • Digital Service Standard Checklist

  • Inclusive digital design tips – do’s and don’ts

    These tips (posters) provide you with design rules to support the implementation of accessible design practices. Remember that it may be appropriate to use a combination of these design rules to support your users.

  • CALD audiences

    Do

    • Use clear headings and simple language. Provide definitions if needed.
    • Consider cultural context, like warnings for photos of deceased persons.
    • Use images and videos to simplify and explain information.
    • Provide guides and documents in a variety of languages.
    • Use certified translators for critical information.
    • Provide translations and custom help text on the same page.
    • Consider how service changes may impact users who rely on consistency.
    • Provide alternative contact methods, including interpreter services.
    • Provide user feedback when an action is completed correctly.
    • Provide translated error messages to support troubleshooting.

    Don't

    • Use complex layouts, structures or menus. 
    • Separate related information across different webpages.
    • Provide video or audio information, unless also accompanied by text.
    • Use complicated words, figures of speech or long blocks of text.
    • Rely on automatic translations. Check translated terms for accuracy.
    Off

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