Delivery management
Guidance for agencies and independent assurers
Solution
Guidance for agencies and independent assurers
Other considerations in determining a Delivery Confidence Assessment (DCA)
When and how to apply this criterion
When to apply
Apply Criterion 7 throughout Discovery, Alpha, Beta and Live to identify and manage existing and emergent risks to users.
Adhere to the criterion through the entire life of your service to minimise and, ideally, eliminate negative impacts on users, even if unintentional.
How to apply
Questions for consideration:
- are there any adverse or unintended consequences foreseeable?
- which user rights will be most affected?
- what data is drawn upon for decision making?
- how will the findings of your Privacy Impact Assessment be addressed?
- how is the collection, use and storage of data being made clear to users?
- how is users’ informed consent being obtained?
Appendix:
Guidance for Senior Responsible Officials
Assurance Research Series 02