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Observatory news: June 2024
Digital Performance Standard

Monitor and support data-driven decisions.
Digital Service Standard

Design and deliver digital government services.

Digital Access Standard

Make informed decisions and reduce duplication.

Digital Inclusion Standard

Create inclusive and accessible digital experiences.

Digital Performance Standard

Monitor and support data-driven decisions.
Digital Sourcing Consider First Policy

Effective 1 July 2019, the policy applies to non-corporate Commonwealth entities.
Digital and ICT Reuse Policy

Ensuring a whole of government focus on reuse of digital and ICT capabilities.
Secure Cloud Policy

For non-corporate Commonwealth entities preparing for the shift to cloud or undergoing the transition.
Featured policy
Digital Access Standard

Make informed decisions and reduce the duplication across government.
Digital Inclusion Standard

Design and deliver inclusive and accessible digital experiences.
Digital Performance Standard

Monitor digital performance across government services.
Next topic: featured initiatives
Explore the Digital Service Standards
Digital Performance Standard

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Find out how to meet the Digital Performance Standard

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Digital Access Standard

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Find out how to meet the Digital Access Standard

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Digital Inclusion Standard

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Find out how to meet the Digital Inclusion Standard

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Digital Service Standard

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Find out how to meet the Digital Service Standard 2.0

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Explore the Digital Service Standards
Government recognises that to deliver high quality, effective digital services to people and business requires cross government collaboration and planning.
Next page: Criterion 2 – Know your user
Next page: Criterion 3 – Leave no one behind
Next page: Criterion 4 – Connect services
Next page: Criterion 5 – Build trust in design
Next page: Criterion 6 – Don’t reinvent the wheel
Next page: Criterion 7 – Do no harm
Managing teams

Manage a multidisciplinary team to design, build and maintain your service.
Guides and tools

Resources to help you meet the Digital Service Standard.
The Digital Service Standard

Setting the requirements for designing and delivering digital services.
Supporting a whole of government focus on improving the experience for people and businesses interacting digitally with government information and services.
Supporting better digital experiences for all people and business.
Version 1.1