Individuals (not suitable for myGov), business and providers decision-making framework
This decision-making framework helps you determine how to consolidate your access points.
Consolidate generally means to combine or unite things. For example, through migrating an existing service from one place to another or incorporating a new service into an existing access point.
First, think about your users. Make the most of existing access points by understanding where users already go to access your services. Start here if your service is for individuals (but not suitable for myGov), businesses or providers.
Next, look at the current digital landscape. Assess and consider where you can consolidate your new service with an existing access point. If this is not an option, investigate how you can migrate existing services into a new access point with the new service.
Then, check for limitations. Consider if there are any challenges making the new services available through an existing access point or with consolidating platforms, portals or services. Could there be technical issues interfacing with legacy systems or legal barriers such as data sharing?
Finally, assess the investment. Determine if consolidating access points is affordable and that the cost is outweighed by the benefits. For example, cost to consolidate services is outweighed by a significantly better experience for users.
