myGov onboarding for government

myGov makes it easier for Australians to access government services online. When government onboards services to myGov, Australians experience a simpler, safer and more connected experience.

myGov is a simple and secure way to access government services online in one place, using a single sign in. With approximately 1 million sign ins each day, Australians can link to services like Medicare, Centrelink, and the Australian Taxation Office.
View the full list of government services available on myGov.
Australians access myGov through the my.gov.au website and the official myGov app, available on iOS and Android. Once signed in, they can:
- view messages via the secure myGov Inbox
- review tasks
- review and update their myGov account settings.
- explore information about government services and payments to support different stages in their life.
For more information about myGov, go to the myGov website.

Benefits of onboarding

A better user experience: easier access to your service through one secure sign in, using the myGov website or app.
Support every step of the way: get advice to connect your services with myGov — a dedicated Engagement and Onboarding Team will help you and your agency through the process, from planning, to launch and beyond.
Operational help: get support for fraud prevention, risk management and system testing.
Ongoing tools and resources: get access to existing myGov communication products and resources.
Collaboration across government: work with other agencies, collaborate using tailored messaging and communications, share ideas and improve digital services for everyone.
Policy and strategy alignment: support broader government goals, including the Digital Experience Policy, Data and Digital Government Strategy, Australian Public Service Reform.

Your myGov onboarding journey

- Review the Digital Access Standard.
- Understand how myGov supports service consolidation and enhances user experiences.
- Explore capabilities, user journey support, and operational environment benefits.
- Reach out to the myGov Engagement and Onboarding Team at mygov.engagement@servicesaustralia.gov.au.
- The Engagement and Onboarding Team offer tailored support for questions and help you explore options and needs for digital service delivery.
- Conduct technical and privacy assessments.
- Develop an implementation plan.
- Sign a Member Service Agreement.
- Complete compliance checks, including fraud and cyber assessments.
- Engage in full end-to-end testing.
- Participate in regular onboarding meetings.
- Align delivery with risk and security protocols.
- Finalise development and testing.
- Ensure people readiness and communications are in place.
- Launch service and begin live operations.
- Conduct post-launch assurance and security reviews.
- Participate in forums to stay informed of upcoming events or changes.
- Perform regular environmental scans to identify risk or innovation opportunities.
- Join the myGov Strategic Committee.
- Adopt more myGov capabilities.
- Contribute to design and development of future platform enhancements.

Contact Services Australia

For more information about myGov, visit the myGov website.
To onboard to myGov, email mygov.engagement@servicesaustralia.gov.au.

myGov onboarding for government

myGov onboarding for government

Benefits of onboarding

Your myGov onboarding journey

Contact Services Australia

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